Terms Of Service Policy

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site, you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information.

Company Details

This site is owned by Four Bare Paws Limited. Four Bare Paws Limited’s registered office is Sigma House, Oak View Close, Edginswell Park, Torquay, TQ2 7FF. The copyright to the Four Bare Paws brand is held by Four Bare Paws Limited.

Disclaimer

To the fullest extent permitted at law, Four Bare Paws Limited is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Four Bare Paws does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Four Bare Paws Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Four Bare Paws Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Four Bare Paws, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment

Due to the nature of our business, payment will be taken from your credit card upfront in order to reserve stock of the items you have ordered. While we make every effort to ensure availability, occasionally stock discrepancies may occur. If this happens, we will offer an immediate refund or suitable alternative. If once your order has been placed it is found that we any items are out of stock, we will aim to offer you an alternative option or a refund to your original payment method. We will always otherwise aim to ship your order directly if possible. We do however often sell items on pre-order, which means that full payment will be taken upfront, and your item will be dispatched once it is available. This will always clearly be marked on any affected product listings throughout our site, along with an expected date of dispatch, although this can be subject to change.

Right to Cancel (Cooling off period)

You can cancel your order within 14 days of receiving the order also known as the 'cooling-off' period. If you wish to do so you must inform our customer service team within 14 days of receiving the order. Orders that have already been dispatched will need to be returned to us through the usual return’s method. All our usual returns T’s & Cs apply.

Contract creation and electronic contracting

A contract between Four Bare Paws and the customer will exist once an order has been accepted, processed, dispatched and received. The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
• We will send to you an order acknowledgement email detailing the products you have ordered and your order number. This is not an order confirmation or order acceptance from Four Bare Paws.
• As your product is shipped from our warehouse we will send you a despatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in change or cancel an order
• Products listed on the website are not entitled for resale unless agreed to by the company

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in these main Terms & Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by Four Bare Paws, but If you do require any information regarding orders you have placed with Four Bare Paws, please write to us at the following address:

Four Bare Paws Limited
Unit B Western Bowl
Torbay Business Park, Woodview Road
Paignton
Devon
TQ4 7HP

Four Bare Paws reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Four Bare Paws reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

Cancellation of orders, given the nature of electronic commerce, is not possible online, if you would wish to cancel an order before it is dispatched, please contact us at sales@fourbarepaws.co.uk If you are unhappy with your goods once they have arrived, you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Discount code and Promotional Sales

Occasionally we have discount codes available and often run promotional flash sales. Customers will be notified of these via our Newsletters, so be sure to sign up and keep an eye on your inbox!

Please note: Our customer service team are only made knowledgeable of these 24 hours before they are live and are therefore unable to advise of any upcoming discount codes or promotional flash sales to customers in advance.

If you’ve received a discount code from our newsletter that’s great. To use your discount code, simply enter the code during checkout under ‘Apply Discount Code’ and click ‘Apply Discount’ to update your order total.

Our promotional flash sales run for a limited period whereby prices will automatically adjust on the website to reflect the further sale price. A sale end date will be made visible on the promotional newsletter to indicate the day and time the sale ends from which the products price will revert.

Please read below for the full T&C’s on our promotional sales and discount codes:

- Discount codes and promotional flash sales may apply only to selected categories, products, and/or customers while stocks last and may be withdrawn at any time.

- Discount codes and promotional flash sales entitle you to a saving on a new order at the time of purchase via the website. They will be valid for a limited period, potentially for a specific number of uses and/or subject to a minimum spend. 

- Discount codes and promotional flash sales are not valid in conjunction with other offers, unless stated otherwise and will not apply to shipping costs.

- If using a valid discount code you must enter the correct code prior to checkout, otherwise you will be charged at the full price.

- We reserve the right to decline orders where, in its opinion, a discount code is invalid.

- Upon return of a product purchased at a sale/discounted price, refunds will be issued for the monetary value of the product when purchased i.e.: with discount applied; not at RRP.

- If you require an alternative size, colour or style and the offer is still valid at the time of making a return you should place a new order using the same valid discount code.

- Discount codes cannot be applied to previously placed orders and are not transferable or redeemable for cash or credit.

- The price payable for products ordered on our website at time the order is submitted, plus any delivery charges include the current applicable VAT rate unless otherwise stated.

We reserve the right to change these Terms and Conditions at any time.

Pre-orders

Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. When buying a pre order product the payment will be taken up front, and we will ship your items when they become available. Please note that when we print your order from our system, it will be held to one side before going to our warehouse for when the stock is due to be dispatched. When printed, our system will automatically send out an email to say your order has been shipped. In this case, please disregard this email and refer to the pre-order date quoted when ordering. While we are happy to advance any in-stock items held back, we may require an additional postage fee to be paid in advance of us doing so.

Payment and Security

We accept payments from Shop Pay, Visa, Mastercard, Apple pay and Google pay. For your security, all our credit card transactions are processed by Stripe. Both these entities ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details. Customers outside the UK are responsible for local import duties/taxes and any costs incurred during the import over and above the prepaid shipping charges.

Warranty and Care

Eligible items will be repaired or replaced at the discretion of the manufacturer.

Governing law

These terms and conditions shall be construed in accordance with England & Wales law, shall have jurisdiction to resolve any disputes between you and Four Bare Paws, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Four Bare Paws have elected England as the jurisdiction.

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Four Bare Paws. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Four Bare Paws.

None of the above affects your statutory rights under English Law.