Returns & Refunds

We want you (and your furry friends!) to be happy with your purchase. If something isn’t quite right, here’s everything you need to know about returns and refunds.

Returns

You have 14 days from the date you receive the order to return your items to us. Customers are responsible for the return shipping costs. All returns are quality checked. This means that returned items must be unused, include any tags, accessories and original packaging and be of a resalable condition when inspected at our premises. Please inform us of any issues or concerns about your order within 48 hours of delivery. We reserve the right to refuse your return if received in poor condition or if we suspect use. Occasionally we have discount codes available and often run promotional flash sales. Customers will be notified of these via our Newsletters, so be sure to sign up and keep an eye on your inbox!

How To Return Your Order

1. Contact us
Please email us at sales@fourbarepaws.co.uk or use our contact form here to inform us of your return.

2. Package Properly
Please package your items for return in the same way that they were received. This will help to minimise any damage to your items in the post.

3. Include Original Invoice
Please include your original invoice within your parcel to allow us to locate your order and process your refund accordingly upon its return.

4. Make your Return
Please use the following address to return your order: Four Bare Paws Returns, Unit B Western Bowl, Torbay Business Park, Paignton, Devon, TQ4 7HP

5. Proof of Postage
You should obtain a proof of posting when sending the item(s) back to us. You will need a postage receipt to claim for your return in the unlikely event this goes missing.

Refunds

We will issue a refund only if all conditions in our returns policy are met. Please ensure your account details are up to date as we may need to contact you regarding your return. Refunds will be credited back to the original payment method and will not include any outbound shipping cost made at the time of purchase. We will process your refund within 14 working days from receipt of your return (sometimes longer during Peak Seasons).Please note that certain banks can take up to 7 days further to reflect this in your account. Upon return of a product purchased at a sale/discounted price, refunds will be issued for the monetary value of the product when purchased If you require an alternative size, colour or style and the offer is still valid at the time of making a return you should place a new order within the active sale or by using the same valid discount code if applicable.

Defective and Incorrect Items

On the rare occasion of an item being defective or incorrect, please DO NOT use or send it back to us.

Kindly contact our friendly Customer Service Team with a photo highlighting the defect so that our product care team can review and resolve your issue in the best way possible in the form of a refund, replacement, or repair (depending on the case). We regret that we are unable to refund postage for defective or incorrect items returned without authorisation from our customer service team.